General help

Email Minderloom

[email protected]

Include your phone model, Android version, Minderloom version, the screen you were using, what you expected, and what happened instead.

Protect private content

Before sending a report

Do not attach recordings, full transcripts, contact details, passwords, OAuth codes, tokens, or personal messages. Use Settings → Diagnostics to export bounded technical logs if support asks for them.

Quick checks

Common questions

Does Minderloom upload my audio?

No. Ambient audio is not uploaded by Minderloom. Local transcription and supported on-device processing occur on your phone. Optional text services are separate and require your configuration or authorization.

What happens after a conversation is captured?

The clip waits in Audio Inbox until you choose Process locally. Minderloom then creates a transcript, local summary, possible actions, and Conversation Lens check. Anonymous speaker separation runs during import when the optional speaker pack is ready.

Why did Minderloom keep audio after I enabled automatic deletion?

Deletion occurs only after the transcript, conversation record, and anonymous speaker separation save successfully. If a required model is missing or processing fails, Minderloom retains the source so it can retry instead of losing the conversation.

Why can I hear myself but not another speaker in the transcript?

Check the phone or watch microphone position, distance, room noise, and whether noise filtering is too aggressive for the quieter voice. Keep the microphone unobstructed and test in a short, consented conversation before relying on a long capture.

Does local AI cost money each time?

No. Offline rules and downloaded on-device models do not have a Minderloom per-prompt or per-minute charge. They use battery, processing time, storage, and data for the initial model download. A separate API or endpoint you configure may have its own charges.

How does the Google connection work?

Open Settings → Google Tasks & encrypted Drive backup, choose Connect Google account, and approve the shown Tasks and Drive app-data permissions. A task title is sent only after you create the task. Transcript backups are encrypted before upload and contain no audio.

Can Minderloom monitor all of my messages?

No. Monitoring is off by default. You select individual contacts, approve an in-app disclosure, and grant Android notification access. The app handles only new supported-message notifications connected to those people and does not import SMS history.

Can Minderloom determine whether someone is manipulating me?

No. Conversation Lens can identify exact wording that may deserve reflection, but it cannot determine intent, honesty, abuse, or relationship quality. Its observations can be incomplete or wrong.

How do I delete a single conversation?

Open Conversations, select the conversation card, and choose Delete. Confirm the styled deletion prompt. This removes that conversation's local record and its retained source audio, when present.

How do I remove everything?

Use Settings → Privacy & automation → Delete local data, then manage downloaded models, Google access, Google Tasks, calendar entries, and external backups separately. Follow the full deletion guide.

Is Minderloom a medical or safety service?

No. Minderloom is a productivity and reflection tool. It is not a medical device, mental-health service, emergency service, lie detector, or substitute for professional advice.

First response checklist

If something is not working

Confirm permissions

Check microphone, notifications, calendar, and notification access only for the feature you are testing.

Check the model

Open Models & speakers and confirm that the optional model needed for the feature says Ready.

Retry once

Return to the feature, repeat the smallest safe test, and note the exact time if it fails again.

Share diagnostics

Export the bounded technical log from Settings → Diagnostics and review it before sending.